The Questions
How do I activate/subscribe to Smart Share?
Call 345 or visit any Telenor Sales & Service Centre to get Smart Share activated on your Telenor prepaid subscription. The only criterion for activation is that you have used at least 175 Rupees balance from your Telenor subscription in any outgoing activity such as Voice, MMS, SMS, Bubble message etc..

How do I deactivate the Smart Share service?
To deactivate the Smart Share service, please call to 345 or visit your nearest Telenor Sales & Service Centre/franchise with your original National Identity Card.

Is this service offered for both prepaid and postpaid customers?
No, currently Smart Share (sending and receiving) is being offered for PREPAID customers only.

Can I share my credit with any Telenor Prepaid number?
Yes, you can share your credit with all Telenor Pakistan Prepaid numbers.

Can I share my balance with Telenor Post-paid numbers or other networks?
No, this service is currently limited to sharing credit between all Telenor Prepaid packages only. Post-paid numbers, or other networks cannot send or receive credit from any Telenor Prepaid or Post-paid number.

Do I need to dial Smart Share string or send the Smart Share over SMS?
You have to type the Smart Share string on the mobile phone screen, just as you dial any other number to call. Do not type the Smart Share string in an SMS.

How do I send credit to Telenor Prepaid numbers starting from 0345 and 0346?
For Telenor Prepaid numbers starting with 0345, you send the string *1*1*92345XXXXXXX*Amount# and for numbers starting with 0346, you send the string *1*1*92346XXXXXXX*Amount#

Is there any charge for Smart Share?
Yes, the transferor will be charged 4% as transaction fee, which will be deducted from the transferred amount. For example, if you send Rs. 100, your friend will receive Rs. 96 after deduction of the transaction fee.

Can I send any amount I want?
Yes, you can send any amount between Rs. 20 and Rs. 500. Make sure that you send an amount that is a whole number e.g. 23, and not a decimal number e.g. Rs.23.50.

Can I send Smart Share to any Telenor number abroad?
Smart Share is currently limited to Telenor Prepaid connections in the following international locations where Telenor offer international roaming on prepaid subscription:

Saudi Arabia
U.A.E.
South Africa
Afghanistan
Germany
Hungary
Maldives
Cyprus

I sent a Smart Share to a friend who had just bought a Telenor Prepaid, but failed. Why?
Smart Share can be sent from or received on Telenor Prepaid packages that have been recharged at least once through easyload or scratch cards. Hence, recharge only once with scratch cards or easyload, and try again.

Does Smart Share extend my connection validity period like scratch card and easyload?
No, Smart Share does not extend the validity/expiry period of your Telenor Prepaid connection. Your validity period remains the same. Hence, you must recharge through scratch cards or easyload to save your connection from expiry if your validity period is expiring.

Will I get my money refunded by Telenor if I mistakenly transfer balance to a wrong number?
No, you are responsible to write both , the correct amount you want to share and the number you want to transfer it to.