The Questions
How can I access this Service through my handset? Is any setting required?
Simply dial *345# from your handset and get menu on your screen. No setting required. It works on all handsets of all prepaid and postpaid customers.

What are the charges of dialing *345# per minute?
No Charges on dialing *345#, Charges apply only when you decide to buy a particular service from the menu.

Which Telenor Value Added Services can I access through *345#?
Following are just some of services that are available on *345#

News		Smart Tunes
	Headline News		Smart Tunes Info.
	National News		Activate Smart Tunes.
	International News		Purchase a Smart Tune.
	Entertainment News		Top Smart Tunes.
	Business News		Latest Smart Tunes
			Hit Parade
			Un-Register
			Tariff
Sports Update		Infotainment
	Cricket		Quotes
	Football		Jokes
	Formula One		Horoscope
	Hockey		Lucky Draws
	Tennis
Music		My Account
	Music Charts.		Persona Services
	Movie Charts.		Prepaid Services
Utilities
	Call me Back
	MMS/GPRS Settings
	Word Power
	Telenor PicShare
	SMS Email Service
	English Messages
	Urdu Messages

Can I change my Package Plan by dialing *345#?
Yes! You can change your package plan by simply dialing *345#. The Options available to you are:

For prepaid:

	Know your package plan
	Change your package plan

	Know your package plan
	Get info on available package plans

Is there a limit of how many times I can use it in a day or a week?
No! There is no limit or restriction in a day or a week. Dial as many times you wish to, with no Dialing Charges.

There is an option available in menu to send English / Urdu messages. How are these different from SMS?
These are predefined messages which you can quickly send without typing.
You cannot change these short messages. No need to write a message, just select and send to any mobile number.

I dial *345# from my handset and after few seconds, menu disappears automatically. Is there any problem with my handset?
No! There is no problem with your handset. When you dial <strong>*345#</strong>, you get menu.
It disappears after sixty seconds, if you do not respond to any option meanwhile.

I dialed *345# &amp; then replied with an option number to buy some music. How will I receive it?
All content: music, jokes, quotes are delivered as SMS / MMS in the inbox of your mobile. So check your SMS.

How should I select from options when I dial *345#?
You have to select answer and then enter a number (e.g. 3) to get that particular service, like as follows:

When I dial *345#, I see a list of different services, what are the charges of each service?
The charge for each service is different. To learn the charges, you can click on services listed on left side of this page.

I have questions/ suggestions/ feedback/ complaints. Whom do I write to?
We appreciate your valuable feedback. Please send an email to telenor345@telenor.com.pk