The Questions

Q. What are the methods using which I would be able to upload the balance?

There are 3 methods available:

Scratch Cards: You would have to carry Telenor scratch cards with you. You can upload the scratch card by dialing *555*14-digit number# and press OK/Send button.

Scratch CardS: You would call the following number +923455555900, hear the IVR prompt, press 2 and enter the 14-digit number (international calling rate apply).

easyload
You would have to ask someone you know in Pakistan to visit an easyload retailer and transfer the balance to your number while you are on roaming. This is the recommended option so that the subscriber avoids carrying the scratch card while traveling.

Q. Are there any charges for receiving SMS charges while the customer is on roaming?
No there are no charges for receiving SMS.

Q. Would I be able to receive SMS from other international operators while on roaming?
Yes! You would be able to receive SMS from other operators in Pakistan if they have international roaming agreement with the operator whose services you are using on roaming such as Eitihad Etisalat in UAE, Mobily in Saudi Arabia.

Q. Would I be able to inquire about the available balance while on roaming?
Yes! You can use the standard balance inquiry command *444# and prss OK/Send button to inquire about the balance, another option is that you call at the number +923455555900 and follow the instruction (international calling rate apply.

Q. Would I be charged for any calls received while on roaming, if yes at what rate?
Yes!You would be charged for receiving any calls while on roaming. Incoming call charges vary from operator to operator.For further datails, visit http://www.telenor.com.pk/internationalRoaming/int_roaming_prepaid.php

Q. Would I be able to receive calls from other operators in Pakistan and from international operators?
Yes! You would be able to receive calls from other operators in Pakistan. They will just be charged an off net call. You can also receive calls from international operators.

Q. What is the helpline number which I would call in case there is any problem/issues?
There are two options for you to get any help:

Option 1: You can call at +92 42 111-345-100 (international calling rate apply when you are calling from abroad) and you would be connected to Telenor call center.

Option 2: You can call at the roaming partner's helpline eg for Mobily in Saudi Arabia, it is +966560101100. Charges are Rs. 17 per minute (exclusive of taxes).